PRIVACY POLICY

Last updated: 2025.07.13

iCard - Your Digital Card Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

1. INFORMATION WE COLLECT

1.1 Personal Information

• Email address
• First and last name
• Phone number
• Profile information
• Guest information (for hotel bookings)
• Children's ages (for accurate pricing)

1.2 Booking Information

• Hotel preferences and selections
• Check-in and check-out dates
• Number of adults and children
• Room preferences and special requests
• Booking history and reservations
• Payment information (processed securely)

1.3 Service Information

• Spa and wellness service bookings
• Restaurant reservations
• Activity bookings
• Service preferences and history

1.4 Device Information

• Device type and model
• Operating system version
• Unique device identifiers
• IP address
• App usage data
• Firebase Cloud Messaging token (for notifications)

1.5 Location Information

• GPS location (with your consent)
• Location-based services data
• Hotel location preferences

2. HOW WE USE YOUR INFORMATION

We use the collected information for:

• Providing and maintaining the App
• Processing hotel bookings and reservations
• Managing spa and wellness service bookings
• Processing restaurant reservations
• Sending push notifications about bookings, promotions, and updates
• Providing personalized recommendations
• Improving our services and user experience
• Customer support and assistance
• Analytics and research
• Legal compliance
• Payment processing and billing
• Managing loyalty programs and rewards

3. INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Hotels and accommodation providers for booking processing
• Spa and wellness service providers
• Restaurant and activity service providers
• Payment processors for secure transactions
• Firebase (Google) for push notifications
• Service providers who assist in app operations
• Business partners for booking services
• Legal authorities when required by law
• With your explicit consent

4. DATA SECURITY

We implement appropriate security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication methods
• Regular security assessments
• Access controls and monitoring

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

6. YOUR RIGHTS

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent at any time

7. PUSH NOTIFICATIONS AND TRACKING

Our App uses push notifications and similar technologies to:

• Send booking confirmations and updates
• Notify about promotions and special offers
• Provide service reminders
• Share important app updates
• Remember your preferences
• Analyze app usage
• Improve user experience
• Provide personalized content

You can control push notification settings in your device settings or within the app.

8. THIRD-PARTY SERVICES

Our App integrates with third-party services:

• Firebase Cloud Messaging (Google) for push notifications
• Payment processors for secure transactions
• Hotel booking platforms and APIs
• Spa and wellness service providers
• Restaurant reservation systems
• Analytics services
• Social media platforms

These services have their own privacy policies and data handling practices.

9. CHILDREN'S PRIVACY

Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13. However, we may collect children's ages (without personal identification) when included in hotel bookings for accurate pricing calculations, with parental consent.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy in the App
• Sending you an email notification
• Updating the "Last updated" date

12. CONTACT US

13. CALIFORNIA PRIVACY RIGHTS

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination

14. GDPR COMPLIANCE

For users in the European Union, you have additional rights under GDPR:

• Right to data portability
• Right to erasure
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with supervisory authorities

15. CONSENT

This Privacy Policy is effective as of the date listed above and will remain in effect except with respect to any changes in its provisions in the future.